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University Hospitals E-Visit

University Hospitals providers treat a number of common medical conditions virtually through email to get you feeling better fast.

Start an E-Visit  

3-Step Process to Complete a UH E-Visit

UH E-Visits are available for patients 2 years old and older. A parent or legal guardian must complete and submit the E-Visit for children under 18. To complete an E-Visit, follow these steps:

Step 1:
Complete Questionnaire

It will take 5 to 15 minutes to answer a series of questions about how you’re feeling, and the symptoms you’re experiencing. You may be asked to provide photos of areas of concern, such as a rash.

Step 2:
Provider Reviews

A UH provider will review your questionnaire responses and create a treatment plan, which may include a prescription if necessary. Please note that if you cannot be treated for your E-Visit, you will not be charged.

Step 3:
Treatment Plan

You'll be notified when the results are available within 24 hours. If a prescription is part of your treatment plan, our providers can electronically send a prescription to your pharmacy of choice.

UH E-Visits should not be used for medical emergencies. Please call 9-1-1 or visit your nearest emergency room if you are experiencing serious symptoms such as chest pain, difficulty breathing or uncontrolled bleeding.

Affordable, Convenient Option for Care

UH E-Visits are $40 per visit. You may choose to bill your insurance (you may be asked to pay a copay) or you can choose not to use insurance and pay for this visit up front. Some insurances will apply a E-visits to your deductible or cover part of the service.

Start an E-Visit

Conditions We Treat With E-Visits

UH E-Visit is ideal for treating conditions that require care but do not need in-person procedures or testing. Conditions that can be treated through this option include:

  • Pinkeye
  • Sinus infection
  • Rash
  • Urinary tract infection (females 18 - 64 years old)

FAQs about UH E-Visits

Get answers to common questions about UH E-Visits.

Questions about Your E-Visit?

You will have up to 7 days after your visit to send a message through your University Hospitals MyChart account for any questions regarding prescriptions, pharmacies or instructions that only the provider can answer.

If you are having technical difficulties during your visit, please call UH MyChart Patient Support at 216-286-8960.

Looking for Additional Care Options?

At University Hospitals, we provide care at every level from on-demand care to emergencies - and everything in between.

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